Refunds and Delivery

1. Digital Delivery

All Korerium products are delivered digitally. For purchases made directly at korerium.com, you will receive an email containing your license key and a download link. For App Store purchases, your app is available immediately through your Apple ID. Delivery is immediate in most cases. If you do not receive your download within 15 minutes of a direct purchase, please check your spam folder or contact us at [email protected].

2. No Physical Shipping

Korerium does not sell or ship physical goods of any kind. No shipping fees will ever be applied to your order. All products are native applications for macOS, iPhone, and iPad, delivered as digital downloads directly to you.

3. Refund Policy

The refund policy in Sections 3 through 6 applies exclusively to purchases made directly at korerium.com. If you purchased through the App Store, refunds are handled entirely by Apple. Please visit reportaproblem.apple.com to submit a refund request.

We stand behind the quality of our software. If you are not satisfied with a direct purchase for any reason, we offer a full refund within 30 days of your purchase date, no questions asked.

3.1 Eligibility.

• Refund requests must be submitted within 30 days of the original purchase date
• Refunds apply to one-time purchase products only
• Each license is eligible for 1 refund request

3.2 How to Request a Refund. To request a refund, contact us at [email protected] with the following information:

• Your full name
• The email address used at purchase
• Your order number or proof of purchase

We will process your refund within 5 to 7 business days of receiving your request. Refunds are issued to the original payment method.

3.3 Refunds After 30 Days. Refund requests submitted after 30 days of purchase will be evaluated on a case by case basis. We aim to be fair and handle each situation with care. If you have a legitimate concern, reach out and we will do our best to make it right.

4. License Revocation Upon Refund

This section applies to direct purchases from korerium.com only. Upon issuing a refund, your license key will be deactivated and your right to use the software will be terminated. You agree to delete all copies of the software from your devices upon receiving your refund.

5. Defective or Non-Functioning Software

This section applies to direct purchases from korerium.com only. If our software fails to function as described due to a defect or compatibility issue, please contact us before requesting a refund. We will make every reasonable effort to resolve the issue. If we are unable to resolve it, a full refund will be issued regardless of the 30-day window. For App Store purchases, please visit reportaproblem.apple.com.

6. Duplicate Purchases

This section applies to direct purchases from korerium.com only. If you accidentally purchase the same product more than once, contact us immediately at [email protected] and we will issue a full refund for the duplicate transaction. For duplicate App Store purchases, please visit reportaproblem.apple.com.

7. Questions and Contact

If you have questions about delivery, refunds, or your purchase, please contact us:

Korerium LLC
PO Box 127, Slidell, LA 70459

We are committed to making every purchase straightforward, fair, and worth your confidence.