Support
If you have a question, we have a direct answer.
Every Korerium product is built to work simply and completely. No bots, no queues, no runaround.
Before you write in
A few things worth checking first.
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01
Update the app
Most issues are already fixed in the latest version. Check the App Store or your download for updates.
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02
Restart the app
A simple quit and relaunch resolves more than you would expect, especially after a macOS or iOS update.
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03
Check where you purchased
Refunds and billing for App Store purchases are handled by Apple, not Korerium. Direct purchases are handled by us.
Where we can help
What we can and cannot do.
We can help with
- Bugs, crashes, or unexpected behavior
- License activation and license key issues
- Direct purchase refunds and billing
- Questions about how a feature works
- General product questions
We cannot help with
- App Store billing, refunds, or subscriptions
- Issues caused by modified or jailbroken devices
- Feature requests for a specific timeline
- General macOS or iOS troubleshooting unrelated to our apps
For App Store billing or refunds, visit reportaproblem.apple.com.
FAQ
Common questions.
Can't find what you need? Reach out directly and we will get back to you within 24 hours.
Does Korerium software require an internet connection?
No. Every Korerium app runs entirely on your device. The only exception is an optional map feature in MetaZero that can be turned off at any time. See our Privacy Policy for details.
What is the difference between buying on the App Store and buying direct?
App Store purchases are billed and managed entirely by Apple, including refunds. Direct purchases at korerium.com are billed by us and include a license key delivered by email, with our own 30-day refund policy.
Can I use my license on more than one device?
Yes. Both App Store and direct licenses can be used on multiple devices you own, up to 5 devices for direct purchases. App Store licenses follow Apple's device rules tied to your Apple ID.
What is your refund policy?
Direct purchases include a 30-day, no-questions-asked refund window. App Store purchases are refunded entirely through Apple at reportaproblem.apple.com. See our Refunds and Delivery page for full details.
Do you offer trials?
Some direct purchase apps include limited trial use before activation. App Store apps do not offer a separate trial and are subject to Apple's own purchase process.
Will Korerium ever add a subscription?
No. Every Korerium product is a one-time purchase. This is a core principle, not a temporary pricing choice.